Sales Account Manager

Core Output

Business Development & Revenue Growth

• Identify, develop, and pursue new business opportunities aligned with company growth objectives

• Build and maintain a sustainable sales pipeline through proactive prospecting, networking, and relationship development.

• Develop and execute strategic account plans to achieve revenue, margin, and growth targets.

• Promote Sintrex solutions and services through consultative engagement and value-based selling

• Drive upselling and cross-selling opportunities within existing customer environments.

• Support the preparation and presentation of commercial proposals, quotations, and solution recommendations.

• Participate in contract discussions, commercial negotiations, and solution positioning activities.

Client & Stakeholder Engagement

• Build and maintain strong, long-term relationships with customers and key stakeholders

• Act as the primary commercial interface between Sintrex and assigned customer accounts

• Understand customer business requirements, operational challenges, and strategic objectives

• Conduct regular customer engagement sessions, account reviews, and business development meetings

• Ensure customer expectations are managed effectively throughout the sales and service lifecycle

• Support customer retention initiatives through proactive engagement and relationship management

• Represent Sintrex professionally within client environments and industry engagements.

Sales Governance & Commercial Management

• Maintain accurate and up-to-date customer, opportunity, and sales activity records within CRM platforms

• Ensure all proposals, quotations, and commercial documentation comply with company standards and  approval processes.

• Monitor sales performance, pipeline progression, and account activity against defined targets.

• Contribute to forecasting, budgeting, and sales planning activities.

• Ensure commercial risks, contractual considerations, and customer expectations are appropriately managed

• Maintain awareness of market trends, competitor activities, and industry developments relevant to Sintrex offerings.

Solution Alignment & Internal Collaboration

• Work closely with technical, operations, and service delivery teams to align customer requirements with appropriate solutions

• Support solution scoping, validation, and service transition activities where required

• Coordinate internally to ensure customer commitments are achievable and aligned with operational capabilities

• Facilitate effective communication between customers and internal stakeholders during sales engagements and project transitions

• Contribute to the continuous improvement of sales processes, customer engagement approaches, and service offerings

 Reporting & Performance Management

• Prepare and present sales reports, pipeline updates, forecasts, and customer engagement summaries.

• Analyse sales trends, customer feedback, and market opportunities to support business decision-making.

• Track revenue performance and account growth against defined objectives.

• Provide management with accurate, timely, and evidence-based commercial insights and recommendations.

• Maintain detailed records of customer interactions, sales activities, and commercial engagements.

Customer Success & Service Alignment

• Support the successful onboarding and transition of new customers into operational service environments

• Ensure customer concerns, escalations, and commercial matters are addressed appropriately and timeously

• Promote a customer-centric approach focused on long-term value, trust, and partnership development

• Collaborate with operational teams to support high levels of customer satisfaction and service quality

• Contribute to continuous improvement initiatives that enhance customer experience and commercial effectiveness

Essential Requirements

Experience

• Minimum 3–5 years’ experience in a sales, account management, or business development role within the ICT, Infrastructure, Managed Services, or Telecommunications industry.

• Proven experience in developing new business opportunities and managing customer relationships.

• Demonstrated experience achieving revenue targets and managing sales pipelines.

• Experience engaging with customers at both operational and management levels.

• Exposure to consultative selling and solution-based sales environments.

• Experience working within a structured service delivery or managed services environment is advantageous.

Commercial & Industry Knowledge

• Strong understanding of: 

    o Managed Services and IT service environments. 

    o ICT infrastructure and enterprise technology solutions 

    o Sales lifecycle management and account development principles. 

    o Commercial engagement, proposal development, and contract discussions.

    o Customer relationship management practices and business communication.

• Experience with CRM and sales management platforms. 

• Understanding of service management concepts and customer operational requirements is advantageous. 

• Familiarity with infrastructure monitoring, network visibility, cybersecurity, or related technology environments will be beneficial.

Skills

• Business development and opportunity identification. 

• Strategic account management and customer engagement. 

• Strong presentation, communication, and negotiation skills. 

• Commercial awareness and analytical thinking capability. 

• Proposal writing and solution positioning.

• Pipeline management, forecasting, and reporting. 

• Relationship building and stakeholder management. 

• Time management, prioritisation, and organisational skills. 

• Ability to work independently while collaborating effectively across teams.

• Strong problem-solving and decision-making capability.

Behavioural Competencies

• Strong sense of accountability and ownership. 

• Customer-focused and results-driven mindset. 

• High level of professionalism and integrity. 

• Strong commercial awareness and business acumen 

• Excellent communication, presentation, and interpersonal skills.

• Strong relationship-building and networking capability 

• Ability to influence and engage stakeholders at multiple levels. 

• Entrepreneurial mindset with a proactive and self-driven approach. 

• Ability to work effectively under pressure and manage competing priorities. 

• Strong analytical thinking and problem-solving capability 

• Attention to detail and commitment to quality. 

• Collaborative team orientation with the ability to work independently. 

• Adaptability and willingness to embrace change and continuous improvement. 

• Continuous learning mindset with a passion for technology and industry development. 

• Sound judgement and decision-making capability aligned with long-term business sustainability.

Governance & Standards Alignment

This role operates within:

• Company sales governance and commercial management frameworks. 

• Company HR, compliance, and risk management policies. 

• Customer engagement and contractual governance processes. 

• Information security and confidentiality requirements aligned with ISO/IEC 27001 principles. 

• Service management and operational alignment practices supporting ISO/IEC 20000 principles. 

• Internal approval, reporting, and customer engagement standards.