Sintrex Service-level management provides for continual identification, monitoring and review of the levels of IT services specified in the Service Level Agreements (SLAs) the business has with multiple 3rd party suppliers and service providers.
The Sintrex SLA Management Service monitors any deviations from the SLA’s with 3rd party service providers and suppliers, as well as the impact of variations in service levels, experienced by customers. This requires constant monitoring and evaluation. The result has a positive influence on the management of reputation with the customers.
The benefits of Sintrex SLA Management include: