13 December 2019
An IT infrastructure is the central nervous system of a business. It allows the company to function, ensures that operations are smooth and seamless, and ensures that the productivity companies require, remain constant and available for successful trading.
“We all know how important it is to ensure that business-critical applications are constantly up and running, but this is dependent on the effectiveness of the underlying infrastructure. It has never been more important for companies to understand how critical business services, the IT infrastructure, and applications work together, because a failure in one area can have a negative domino effect on others,” says Sintrex’s CTO Emile Biagio.
He adds that having an infrastructure that works does not necessarily mean that it’s healthy or available, monitoring is therefore a vital aspect in obtaining the insight needed to ensure optimal functionality. “The failure of one switch might not seem like a big deal, but can become mission-critical in one area of the business. The underlying infrastructure might be working, but if glitches occur, users will encounter challenges and complain about their IT ‘not working properly’.”
Maintaining a stable and functional infrastructure rests on an end-to-end monitoring approach. “An overview of your entire estate”, Biagio points out.
All of the elements that make up the business system need to be looked at from the perspective of the infrastructure, the applications, and the end user experience.
Only with this holistic approach can companies gain insight over their availability, health and ability to trade.
“The business is connected through a network – whether a local area network (LAN), a wide area network (WAN), or both. If there is a problem with a connection at any point on any of these networks, the users often associate the challenges they encounter with the applications they are trying to access rather than the network. Similarly, many workers these days are mobile, and can encounter problems accessing the organisation from external locations. Monitoring the IT infrastructure must therefore start with evaluating the connectivity enabled by the network.”
Connectivity is a key foundation upon which any infrastructure is dependent on, but workload and applications availability fuels any business’s productivity on a daily basis, therefor these areas must be monitored to ensure business continuity.
“The right monitoring approach can provide a comprehensive overview of the health of the infrastructure. This can be achieved with different levels of insight, so business can have an overview without having to know the specifics of the technical aspects, while IT can gains deep understanding and useful fast effective problem resolution time,” Biagio says.
“Proactive awareness of what is going on across the infrastructure allows for improved user experience as well as pre-emptive fault resolution. Not only is understanding the health of the infrastructure vital to the smooth operation of any business, it reduces costs in the long run, mitigates risks and effective planning.”